TurboTax is offering the Refund Advance option to some people this tax season. The program will determine your eligibility and if you are eligible, it will give you an option for the loan when you are in the Filing section. If you did not see the option for the Refund Advance you were not eligible.
The email you received should have included the reason why you were not approved. Your approval is based on the size of your federal refund and your tax information, along with other factors. You may not receive the Refund Advance if one of these factors doesn’t meet the qualifying standards of the lender. Please call 1-888-679-8122 for further assistance.
Please click the TurboTax Help link, listed below, to learn more.
https://ttlc.intuit.com/replies/6467221
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