It is possible you have more than one account created. This Turbo Tax FAQ will provide information on accessing the correct account.
How many TurboTax accounts do I have?
https://ttlc.intuit.com/replies/3302270
You can always request a copy of your transcript from the IRS.
https://www.irs.gov/newsroom/how-to-request-a-transcript-or-copy-of-a-prior-years-tax-return
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