Some customers will have the opportunity to apply for a no-fee Refund Advance.
Information about cash advances from TurboTax
https://ttlc.intuit.com/questions/4159588
There are various reason why you may not have qualified. Here is some information about the Refund Advance application process, please pay special attention to the sections labeled, "Why wasn't I approved for a Refund Advance" and "What if I don't qualify for Refund Advance".
https://ttlc.intuit.com/replies/7066850
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