Check your junk mail to see if the email happened to be sent there. Pre-approval for a refund advance is on a case by case basis. For additional information, view the FAQ here: https://turbotax.intuit.com/refund-advance/
The refund advance program is run through First Century Bank, a partner site, and they are responsible for determining if you qualify. https://ttlc.intuit.com/community/refunds/help/about-refund-advance/00/27333
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