@mwgwge wrote:
I keep getting a message that says "Looks like you did not file your 2018 taxes with Turbo Tax." I spent 4 hours on the phone yesterday with a TurboTax representative explaining to them that I have the emails they sent me proving that I filed on Turbo Tax. Nothing can be found and it will not import the 2018 information from Turbo Tax to my 2019 Turbo Tax program. I have just wasted my money.
Did you use the account recovery website?
You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
