There is a problem with the process to access your prior year online tax returns. Contact TurboTax support on Monday for assistance.
Support is open from 5am to 9pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
