@Abridges wrote:
I did not receive a completed 2018 tax return OR a copy of my 2017 tax return after making 2 payments, one for $79.99 and the other for $44.99.
There are no e-file fees when using the TurboTax online editions. The TurboTax account fees are for assisting with completing a tax return. The account fees are the same whether a tax return is e-filed or printed for mailing.
If you did not e-file the 2018 tax return on or before October 15, 2019, then the 2018 tax return can no longer be e-filed but must be printed and mailed. The 2017 AGI is no longer needed since the 2018 tax return can only be mailed.
It sounds like you paid for the TurboTax Premier online edition and one state program. With that purchase you have access to all prior year online tax returns up through October 2020. Provided that you created the 2018 account using the exact same User ID you used to create the prior year online tax returns.
To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
Print, sign, date and mail the tax return to the IRS. Include with the mailed return any forms W-2 and 1099 which have taxes withheld. Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment
There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.
If you want to contact TurboTax support to discuss this issue then use their contact website during business hours.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
