@dushyantkumar1 wrote:
Since I believe that fault was with tech support, I am thinking of approaching Better Business Bureau, if TURBOTAX does not honor its 100% accurate guarantee.
Please advice on how to approach turbo tax with this issue.
Regards,
Dushyant
The 100% Accurate Calculation Guarantee covers any TurboTax calculation where if there is an error then TurboTax will refund any penalties and interest that has been paid due to the error. TurboTax will not pay any taxes owed.
Assuming that you were not assessed any penalties or interest then the Guarantee would not be applicable in this case. You may be able to get a goodwill refund for the 2016 TurboTax edition you used, but that would have to be discussed with TurboTax support.
See this TurboTax support FAQ for the 100% Accurate Calculation Guarantee - https://ttlc.intuit.com/community/charges-and-fees/help/what-is-the-turbotax-100-accurate-calculatio...
