Level 20
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After you file

In the Desktop program (except the Basic version) you get one free state program.  Are you trying to add a second different state?  If your return had 2 state returns in it call support and ask for the other state download.

 

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/