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After you file
In the Desktop program (except the Basic version) you get one free state program. Are you trying to add a second different state? If your return had 2 state returns in it call support and ask for the other state download.
Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/
‎November 10, 2019
6:01 PM