@ michaelvcampanella wrote:
I am also having trouble with this. I have followed these instructions, but it says I need to upgrade to "PLUS". I have already paid for the deluxe to download. Nonetheless, it is imperative that I receive these tax returns ASAP. I can not figure out how to upgrade to "PLUS". The instructions are not clear at all.
You didn't say "which" Deluxe you purchased--online or desktop software (CD/download). If you prepared your previous returns online, and have already paid for an online 2018 Deluxe product, the past returns should already be unlocked if you paid for 2018 Online Deluxe. If you purchased 2018 desktop Deluxe (CD/download), however, you'll need to phone Customer Support, since a desktop product purchase, while it does qualify, doesn't automatically unlock prior online returns. In that case they have to do it for you.
Here's how to phone TurboTax Support:
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
