Did you use the Online version? The Online fees are to prepare the returns whether you efile or print and mail. They don't usually give refunds for the online version.
Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Every Day until Oct 25, 2019
And until 9pm (12 midnight Eastern) on Tue 10/15/19
https://support.turbotax.intuit.com/contact/
