If your second state that you paid for is not in your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
Contact TurboTax support and they can push the state program to your account.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
