The 2017 online account is available if you created the account.
You have to sign onto your 2017 online account using the exact same user ID you used to create the 2017 online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your 2017 account, then use the option shown in blue on the account recovery website, "Try something else"
If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
