TurboTax never touches your refund. If you used incorrect banking information for you direct deposit, the refund gets returned to the IRS and they mail you a check. In your case, if you chose to have your TurboTax fees removed from the refund by a third party bank, and they have incorrect banking information for you then you need to contact them.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
