If support cannot find your account based on the information that you gave them, then are you sure you used the TurboTax online editions? If you used the TurboTax desktop CD/Download editions, then TurboTax does not store any tax returns online for returns created with the desktop editions.
If you did not use the TurboTax desktop CD/Download software, are you sure that you used TurboTax and not some other tax preparation software? Had to ask....
I will post this so a TurboTax Moderator can view this message and maybe they will be able to assist you.
