After you file
@DMoon You used the account recovery website and clicked on "Try something else"?
Completing the information requested did not show the correct User ID for your account?
If not then complete the information as requested in this TurboTax support FAQ - https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-a...
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
