Hello,
I need to access my 2017 taxes to file a claim. I tried logging in, it would not accept my password. I eventually had to create a new password. Now when I log on, it does not recognize that I have filed using turbo tax before. None of the "helpful' answers received from turbo tax support work. I was told to call support and they would help. Support said that even though I changed my password it should have recognized my account. I explained it didn't and they suggested I try account recovery. I tried and again it didn't recognize my "old" account. Anyone have any ideas? Thanks.
