If you were required to provide access to your bank account it must have been because you chose to have TurboTax fees deducted from your federal refund. When it takes too long for a refund to be issued, you agree to have the fees deducted from your account. You can avoid that issue altogether by paying TT its fees upfront with a credit card.
You can contact customer support to discuss it further.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
