@ Jose V wrote:
mesquitebean
Yeah all sound good, but the reason is TURBO TAX send me a email telling me they know IRS have any issues with my tax refund, VERY STRANGE cause I didn't receive my tax refund yet.....so TURBO TAX can't receive the pay too...understand?
Yes, I understand. Did you get emailed a bill for the fees?? If so, that's a different twist on the story and an important point that you didn't mention in either thread. It sounds like you chose to pay your TurboTax fees out of your Federal refund; is that correct? If so, then TurboTax will know that it has not been paid for one of two possible reasons--most commonly it's because the IRS has delayed your refund for an unusual length of time, or if the IRS reduced your refund to where it would no longer cover the fees.
If the IRS has delayed your refund ("still being processed"), then after a certain number of days, TurboTax will still want to be paid. They start by sending emails with a bill to pay the fees. If not paid, then they email you that they will debit your bank account if not paid. If still not paid, then they send an email saying the debit will occur. If arrangements are not made immediately at that point to either pay or request a deferment, then they perform the debit.
If you don't want them to ultimately debit your bank account, then you need to either pay the bill they are emailing or speak to TurboTax Support and see if you can work out an arrangement for a deferment.
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
