Office hours are Mon-Friday. You only get a number when they are open.
What income is missing? Did you enter it?
Turbo Tax is a self prepared return. It has no way of knowing or checking that you entered something wrong or in the wrong place or entered something twice Or left something out. It doesn't check against any outside sources. The IRS has copies of all the W2s and 1099s your employer and banks/brokers, etc. sent in to match against. Turbo Tax only checks the calculations of what you entered. It is your responsibility to check it over before you file. They only Guarantee that the calculations are right based on the entries you made.
https://ttlc.intuit.com/community/charges-and-fees/help/what-is-the-turbotax-100-accurate-calculatio...
Contact Customer Service 5am-5pm Pacific M-F
https://support.turbotax.intuit.com/contact/
