TurboTax does not get any information at all regarding your tax return after you file it. TT never knows anything about offsets to your refund. It sounds like you are already working with a Tax Advocate, so continue contacting the TA and the IRS. They are your only source of information. TurboTax does not/cannot intercede with the IRS for you.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
