1) Do your bank records (account or credit card statement) show the payment from your account took place?
TurboTax can only include payment option you selected with return. You are responsible for ensuring payment actually takes place; IRS does Not send payment acknowledgement to TurboTax.
2) See https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-... to use the Live feature you're apparently paying for. Mon-Fri, 5 AM - 5 PM Pacific
