Are you all using the Online version or is anyone using the Desktop program?
for Online.....That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery/
Then Click on Add a State to let you back into your retun.
