Creating a new account will not get you a copy of your return prepared on TurboTax by someone else on their account. You need the account used to prepare your return. They would have to give you their UserID & password so you can get into their account to get a copy of your return.
You might want to contact TurboTax support to see if they can help you.
What is the TurboTax phone number?
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.
We're open Monday through Friday from 5am to 5pm Pacific.
