You may check the status of your Refund Transfer by visiting https://taxpayer.sbtpg.com/login. You will be able to see if your TurboTax fees have already gotten deducted from your refund. If you do find that your fees have been deducted, you can contact SBTPG customer service to verify the bank account information at https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information.
If you are unable to get any information regarding where your refund is, then you would need to contact the IRS at 1-800-829-1954 to initiate a refund trace. The Bureau of Fiscal Service may need to review your claim before they can re-issue your IRS refund check, which can take up to 6 weeks to complete.
TurboTax does not have
access to any information regarding your tax refund once it has been submitted
and accepted by the IRS and state department.
