After you file

I can not get any help from anywhere to get this turbo prepaid card sent to me so that I can get my money. If anyone can give advice on who to contact (besides turbo prepaid card number) please let me know. I need my money and will never use TurboTax again after this. I have been a faithful customer for years with no problems but am unable to get any help to get my money from a bank product that TurboTax promoted.