First, which may be most relevant, the IRS has announced that it is experiencing an outage due to hardware failure. This is not allowing anyone to submit e-filed returns and may cause minor delays. The IRS still expects to issue 9 out of 10 refunds within 21 calendar days. The earliest date would be 2/16/2016 (if accepted before 1/19/2016, the time frame starts once the IRS is officially open. You will often receive your return before this.
If you were given a direct deposit date, the outage could be impacting that due to the extent services are out. Please wait the 21 calendar days. After that point, the IRS or SBTPG would be able to assist you.
TurboTax is not a bank, so we have to use a third-party to process these refunds. If you pay out fees via credit or debit card, there is no need to use our affiliated banking product,
Please check the SBTPG link below for more information. You can try to enter your information or submit a request.
<a rel="nofollow" target="_blank" href="
https://taxpayer.sbtpg.com/">https://taxpayer.sbtpg.com/</a>
As originally stated. this is not an issue with TurboTax, our program only handles the preparation and filing. If you use a bank service anywhere to pay fees (or receive a refund anticipation load), the same issues can occur. In addition, the fees for those types of services, as well as the actual tax preparation, is significantly more expense.
