After you file

My local child support case worker says she see it but it hasn't been released yet so she cant disuss it with me. Its been 34 days since my ex got his letter stating his taxes were intercepted and he filed as single. Online it says 30-45 days. My ex is over $11,000 behind so why is it I still have to wait. If my ex would go sign that paper stating it can be released it would bw wonderful. But hes going to do everything in his powrr to make me wait. Oh well. If someone could please let mw know the wait rimw it would be greatly appreciated. He filed his taxes in Feb. And its now April going on May.