You may very well have more than one userID, this is a common problem when trying to access prior year tax return.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - <a rel="nofollow" target="_blank" href="
https://myturbotax.intuit.com/account-recovery">https://myturbotax.intuit.com/account-recovery</a>
If none of the user ID's received will access your 2016 account, then use the option shown in blue on the account recovery website, "Try something else"
