I suspect, my return was E filed using alternative account, possibly account that belongs to one of the expert supervisors.. I was able to obtain a 2017 tax transcript from IRS and my refund posted on my account shortly after it was E filed, however, E file status shows "no record". I also have service files communications that prove that return was E filed in April 2018 but my attempts to resolve this issue via technical support so far haven't yielded anything...
