My tax returns were E filed and transmitted in April 2018 ,however, tax return status with turbotax shows as in progress and 2017 taxes are not on file with turbotax... I used turbotax expert services

[Lisa995]

What does it show here?

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[VolvoGirl]

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

[viswapadme]

I suspect, my return was E filed using alternative account, possibly account that belongs to one of the expert supervisors.. I was able to obtain a 2017 tax transcript from IRS and my refund posted on my account shortly after it was E filed, however, E file status shows "no record". I also have service files communications that prove that return was E filed in April 2018 but my attempts to resolve this issue via technical support so far haven't yielded anything...

[viswapadme]

Email from March 2018: "
 
Dear Alexander,
 

Thank you for contacting TurboTax Support. I was happy to assist you today.

We would like to make sure this has been completely resolved for you. Should you need to contact us again about this, you may use # as the Support ID.
You called about the status of your expert review hand off for the 2017 tax filing. After reaching out to your agent Melody, I'm happy to inform you that your documents necessary for e-filing your tax return were received by her and your tax return was successfully e-filed.  Melody will be following up with you regarding your income tax return as well.

You may receive a survey from us through e-mail in approximately 1 hour asking you about my performance on today's contact, as well as comments you may have in regards to the TurboTax product. So we can continue with our promise to provide our customers with the best support available, please take a few minutes to complete the survey.

Thank you,

Elizabeth "Becky" W. CPA, Intuit Tax Advice

PTIN: *****"

[DoninGA]

You have to sign onto your 2017 online account using the exact same user ID you used to create the account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2017 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax