Did you use the IRS Free File website?  Last year and before it was called Tax Freedom.  You have to use that one and set up a new account and username over there.
<a rel="nofollow" target="_blank" href="Https://turbotax.intuit.com/taxfreedom/">Https://turbotax.intuit.com/taxfreedom/</a>

To file for free you had to start from the IRS Free File lookup page and pick one of the free software offered from here
<a rel="nofollow" target="_blank" href="https://apps.irs.gov/app/freeFile/">https://apps.irs.gov/app/freeFile/</a>

The regular Turbo Tax Free Edition is different than the Free File website
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...>

If you had asked before paying we could have directed you to the Free File website.

How was I to know about it? <a rel="nofollow" target="_blank" href="https://www.propublica.org/article/turbotax-deliberately-hides-its-free-file-page-from-search-engine...>

See the info I posted below.  On Monday you can phone TurboTax Support and discuss that article with them, and see what you can work out.

Thank you

You're welcome.  Good luck.

This is mainly a user community forum, so nothing account-specific can be handled here.   Here's how to contact TurboTax Support to discuss any fee/billing issues.

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/replies/3300041