No, that is absolutely normal for this year.
According to the IRS:
"If you claim the earned income tax credit (EITC) or the additional child tax credit (ACTC) on your tax return, by law the IRS, can’t issue your refund before mid-February." Find out more about when to expect your refund.
Or you can visit the link below for more:
https://www.irs.gov/credits-deductions/individuals/earned-income-tax-credit
Also, please see the below regarding checking e-file status and refund information.
https://ttlc.intuit.com/replies/3319882
