Get your taxes done using TurboTax

The Accuracy Guarantee dept uses a tool that indicates where/how info in a certain field is entered to determine who/what made any entry ... those using the downloaded program can see this for themselves in the FORMS mode.   So if they are denying your claim it must be because it is a user entry error  and you are the only post on this forum with this issue so it cannot be a system wide glitch/error.   To discuss this further ...  Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available M-F  from 5 a.m. to 5 p.m. Pacific time.