If you have not already tried these particular steps - please do so; The FAQ below provides information on how to make the determination of multiple accounts:
https://ttlc.intuit.com/community/account-management/help/how-many-turbotax-accounts-do-i-have/00/26...
If you need further assistance you may contact support by following these steps: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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