Customer care for TurboCard (888) 285-4169 - You can contact support through that link to get this resolved.
The IRS is sending stimulus payments to eligible taxpayers who filed a tax return in either 2019 or 2018 and chose direct deposit and is depositing some stimulus payments onto Turbo Visa® Debit Cards.
Refund Advance or Turbo Visa® Debit Card customers should receive their stimulus payments without delay.
If your stimulus payment was deposited to your Turbo Card, text BAL XXXX (XXXX are the last 4 digits of your card number) to 43411 to get your available balance.
You can also check the status of your stimulus payment through the IRS Get My Payment site.
What is the IRS Get My Payment tool?
IRS Get My Payment says "Payment Status Not Available"
Can I change my stimulus payment method?
What if I don’t have my Turbo Visa Debit Card?
Can I get my money off of the Turbo Visa Debit Card?
What if my Turbo Card account is closed?
To protect cardholders and prevent fraud we enforce the following rules: (a) a new card account may only be issued to a tax filer with a valid name, street address, Social Security number, phone, and email combination, and (b) the number of card accounts issued to the same street or email address is limited. Violating one or both of these rules will result in the cancelation of one or more card accounts. The Turbo Visa Debit Card will be issued under the name of the primary filer on the tax return.
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