@sabrina1520 wrote:
I did click the free verison. I never had trouble with TurboTax until this year. I have paid the amount already. I wasn't aware that I could start over. I was trying to call customer service to help me out. No answer. This service popped up after I completed my information and paid the unnecessary fee. Is there a way I could cancel after I've been approved?
If you have filed the tax return then it cannot be canceled. Nor can you get a refund of the TurboTax online account fees once the tax return was filed.
However, if you speak with TurboTax support they may make an exception, but that is wholly up to TurboTax support.
TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
