@seresa009 wrote:
I've done everything that is listed there and I call and it says no live operators I can't see no hope and I can't figure nothing out what do you suggest
The IRS would not be answering phones on a weekend even if the IRS had their phones turned on. Since the IRS is not providing phone assistance at this time and are not processing any paper tax returns, the status of your federal tax refund can only be obtained by using the IRS website - https://www.irs.gov/refunds
Eventually the IRS will start providing phone assistance, so when they do use this procedure -
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
