Customers with amended, rejected or incomplete TY19 returns may see Adjusted Gross Income (AGI) errors in our system causing e-file rejections. In these situations, the AGI from the amended, rejected or incomplete return is pulled into the current year return. We are working on a fix for this issue.
Action Needed
- If the customer amended or started an amended return in TY19, ensure the AGI in the file section of the return is the AGI listed before the return was amended.
- Have your customer follow the instructions in the following article: What if I entered the correct AGI and I'm still getting an e-file reject?
- For further guidance, use your internal job aid Top Ways to Find Prior Year AGI.
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