If the IRS adjusted your refund for any reason, they will send a letter explaining the reason(s) why they made the adjustment. That letter takes about 3 weeks to arrive. Once you receive the letter, it will have contact information and steps to take if you disagree with their adjustments. No one at TurboTax will be able to explain any of the changes made by the IRS and they will only discuss your tax return with you or someone you have designated on Form 8821.
If you used Refund Processing (paid your TurboTax fees with your refund), your refund goes through a 3rd party bank (SBTPG). They receive the refund (less any IRS adjustments), take out the TurboTax fees AND their processing fee and remit the balance to you. if there is a discrepancy with these amounts, you can contact them or access your account at this link.
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