If your son has met all the requirements, then I'm going to suggest you clear cookies and cache to eliminate any answers that you believe should be deleted. Pieces of information remain when they shouldn't be there. TurboTax is reliable for calculating the accurate earned income tax credit (EITC) on a tax return.
Close the return.
Next clear the cookies and cache using the link: How to clear your cache
Open return and Preview My 1040 to look for the EITC
Lastly, print the return to review the EITC worksheet before you file to see where the question might be that is eliminating the credit.
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