@m_smith13 wrote:
I’ve been trying to talk to a real person and it wants me to pay $29. All I’m trying to do is finish filing my taxes and the website keeps saying “Ooops, we have hit a snag”. I’m on the File section of TurboTax. It says “just 3 more steps and we’ll file your returns.” I click the Start box on step 1 and get the error message. I can’t proceed to file. Please help. @BillM223
Sign off the TurboTax online account.
Clear cache on your web browser - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Sign back onto your account - https://myturbotax.intuit.com/
If that does not help with the problem then change your web browser to either Google Chrome, Mozilla Firefox or Microsoft Edge
