@paulkauer wrote:
Are you using software for Mac or Windows? windows
Is there any more details to the error message? "You can try using your back-up file instead. You'll find instructinos on how to to open your backup file in the link below. Error: 102345"
the link connects to a "We're sorry, the page you requested could not be found
"i know where the backups are. same result.
How did you perform the update? Automatic, it updated when i started.
Maybe you have already done so, but if you haven't rebooted (restarted) your computer since downloading the latest update, I'd do that. Sometimes that resets something.
Here's a FAQ for Error 102345:
https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-102345-or-error-1932147737-occu...
If it were me, if rebooting didn't change anything, I'd download and run the full manual update.
https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...
If that doesn't resolve it, and if you want to contact TurboTax Support at that point, you could do so, but they may recommend the following anyway:
If the manual update didn't resolve it, I'd probably uninstall and reinstall the software. If you decide to reinstall, be aware that if your *.tax2021 data file has a state return in it, you'll need to install the state program into your software before opening the *.tax2021 data file, or you'll get a (different) error message since the program won't know what to do with the state data. To do that you can start a new dummy return just long enough to download the state program. You can later delete that dummy return.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
