@ leachr wrote:
Turbo tax promised a 20.00 discount if I used turbo tax from Ameritrade. Not true. At the close, when I paid the bill for 89.00 +, 49.00nothing was discounted. When I got online help, I was told to start over, which was out of the question. For a software company like turbo tax, failing to have the discount listed at the end is intentional or imcompetetent, or it was a glitch. Which one was it, and how will you fix this mistake?
Sorry you had trouble with that. This is a user community forum--not a direct route to TurboTax Support--but we can tell you how to reach them.
I don't know anything about your specific offer or how you encountered it, but can say some things in general.
Whenever there is an affiliate partner discount offer, it usually takes one to a "microsite" that looks similar to the TurboTax website but may have some of the partner branding and the discount prices. It usually requires access at a special link from TurboTax or the partner's website. Then one must start their return there and return there each time to finish and file the return. You should see some partner branding each time you go to the access site to log into it. If you ever log into the regular Online TurboTax website, then it won't know you were using the microsite.
If you had asked in the forum before paying, we might have been able to guide you back into the "microsite" and discount. In fact, the FAQ below also tells what to try if you get to the end and your discount hasn't been applied. It sounds like the Support agent may not have known how to suggest those steps in the FAQ to get the discount back. That often can solve it and doesn't require starting over.
Less commonly there are some promo offers that have a coupon code, but you didn't mention anything about a code.
Did you use Premier Edition? If so, then your eligible discount "may" have been $15. I don't know anything specific about your offer, but most partner discounts usually say "up to $20", with $20 being for the Self-Employed Edition. If you used Premier, the discount you were to have received may have been $15, and $10 for Deluxe.
FAQ: How do I get my TurboTax affiliate partner discount?
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-get-my-turbotax-affiliate-partner-d...
You can talk to TurboTax Support, but it's not easy to talk them into a discount after the fact. It can't hurt to try. Tell them the only thing Support offered you when you sought help initially was to start over. Ask for a "billing supervisor" if needed.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
