Get your taxes done using TurboTax


@csungaila wrote:

I purchased the Combo Version–federal and state return. I filed the federal return through TurboTax but mailed my state. The filing fee almost equal to my refund. I only remember buying the Audit Defense once and only wanted it for my federal return. Would you refund one of the charges?


This is mainly a user community forum. Nothing account-specific can be handled here, but we can tell you how to phone TurboTax Support for assistance with your issue.   I don't know why you are seeing two charges, but the Support folks should be able to figure it out in a realtime conversation.

 

Support hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week.   This is likely their busiest weekend of the year, so there may be a long time waiting on the phone.

If you get a prompt to state your issue, just say billing issue to hopefully get to the right department.


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632