I'm very familiar with Kentucky returns but not familiar with that specific code. Double-check the state ID numbers for any documents you have entered that have withholdings (W2s, 1099-Rs, etc.). If there is any Kentucky amounts listed, there should be a state ID number of exactly 6 digits. If the number is more than 6, remove any extra zeros at the beginning of the number. If it is less than 6, add zeros to make it a six-digit number. If all else fails e-filing diagnostic, mail in the Kentucky return. It may take a little longer but sometimes it's the only way to resolve it.
Or you could try customer service where someone can do a screenshare with you. Please call in this experience to our phone customer support service by using the instructions in the following link: How do I contact TurboTax?
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