@ forrestalsobrook wrote:
What an awful system, I just spent two hours doing my taxes and at the last second accidently clicked on a product which I never used. Now I can't rid of it. I tried restarting my taxes from scratch (are you serious) because that the only solution available. However, it didnt work. Now I am back to square one but still paying for "TurboTax Deluxe Live." I'm so steamed right now. Terrible product
This is an old thread from over 3 years ago that transferred into the new forum format in 2019.. Some of the information in it no longer applies.
What are you trying to remove? We don't know what you accidentally clicked on. Are you trying to remove the Live feature and go to regular Deluxe? The Live feature allows on-demand help from a CPA/EA expert during return preparation and a review of your return prior to filing.
Here's how to try to remove it. The FAQ shows 2 scenarios. If you started in a different product then added Live later (which it sounds like you may have done initially), you may be able to remove it with a link "Remove TurboTax Live" on the Your Order Summary screen.
However, if you were in Live Deluxe from the start, then the only way to remove it is to "clear and start over" as long as you haven't already paid.
FAQ: How do I remove TurboTax Live?
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312
Otherwise, if you can't use either of those methods or have problems with it, phone TurboTax Support for realtime assistance during business hours.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
