@SForrestLO as you can see elsewhere in the thread, several people have already spent hours on the phone with support with no solution, so I don't see any reason for the rest of us to waste our time doing so if nothing's changed.
Also, the linked page for phone instructions you shared (and which I've seen elsewhere) is broken, at least for the download/CD instructions. It says to go to the "contact us" page then select a product/edition to get a specialized phone number. There are no such choices on the "contact us" page, just the generic 800 number.
I'm certainly not impressed by the quality of online support for TurboTax. All the useful suggestions on this thread have come from community members. I'd really like to hear from an Intuit rep that they're at least aware of the issue and someone is working on it.
