I have never had very much success with calling Intuit for support. In the past I have spent ages waiting to speak with someone and never gotten a resolution. This is very frustrating to begin with, but please also remember that if you live abroad like I do you have to pay international long distance charges. While I realise your customer base overseas is probably a small one it would be nice if you had another option instead of calling if you experience a major problem (like this one!).
