Sorry you can not install the Desktop program on a Chromebook or Samsung or any tablet or Android.
You need a full Windows or Mac computer to install Turbo Tax. You can't apply the Desktop purchase to the online version. They are separate things and don't talk or sync to each other. You would have to get a refund for the Desktop CD/Download program and pay for online separately.
If you can't install the Desktop program, you can use the Online version.
You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. Or try to upgrade your computer or find another computer to install it on. The CD has both Windows and Mac programs on it.
Or Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact
They might give you a service code to use the online version.
Start an Online return here,
https://turbotax.intuit.com/personal-taxes/online/
